Manage and mentor teams responsible for deploying, operating and supporting a range of business enabling technology (end-user computing platforms including mobile technologies)
Respond to escalated service requests, provide support in facilities related changes (moves, expansion, etc.) in multiple locations
Manage licensing, products, services, and service level agreements
Budget, track and forecast spend; evaluate new technologies and development efforts (make versus buy decisions); handle vendor management
Lead the hiring, development and organization for an enthusiastic team of technical professionals
Plan and communicate site requirements for scalability, schedule resources and provide leadership in recommendations and implementations of changes required
Prioritize and schedule work queues, measure quality of services and validate business satisfaction levels
Ensure projects are scoped and planned properly while working closely with the Project Management team
Plan for future strategy of infrastructure services including Cloud based services
Enforce and improve procedures and controls, as well as documentation
Define and implement strategies for improving IT service delivery and response times
Anticipate future requirements and develop recommendations and proposals
Oversee the management of service desk activities and resolve escalated issues if necessary
Communicate effectively with internal clients to identify needs and evaluate alternative business solutions and strategies
Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.